Location: South Africa
Company: Sanlam Group
The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- Regulatory Exam (RE 5)
- Commercial FAIS credits
- Matric / NQF 4
Minimum Experience
- Minimum 3 years Business / Commercial Insurance background
- 3 years Inbound/Outbound call centre experience.
- Multimark III proficient
Deliverables include, but will not be limited to
- Consistently writing R125 0000 GWP plus a month
- Consistently achieving a Lead – Quote conversion rate above 65%
- Consistently achieving a Quote – Sale conversion rate above 35%
- Achieve minimum quality score of 90%
- Data accuracy score of 90%
Competencies Required
- Self-managed
- Good performance track record
- Well spoken
- Active listening skills
- Self-motivated
- Good Time and Attendance record
- Quality orientated with great track record
- Must be highly proficient in dealing with clients at all levels
- Professional
- Ability to multi-task and cope under pressure
- Team player
- Problem analysis and problem solving
Knowledge and Skills
- Undertake Outbound Tele-Sales
- Service inbound client queries, requests
- Administration and processing
- Quality, Compliance and Accreditation
Personal Attributes
- Communicates effectively – Contributing dependently
- Situational adaptability – Contributing dependently
- Action orientated – Contributing dependently
- Persuades – Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Being resilient – Contributing dependently
- Collaborates – Contributing dependently
- Cultivates innovation – Contributing dependently
- Customer focus – Contributing independently
- Drives results – Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 05 August 2024.