Netcare: Receptionist

Netcare: Receptionist 

Division: Netcare Primary Care Division

Location: South Africa

Closing Date: 23 September 2024

Role Summary 

The Receptionist is responsible for answering phones, receiving and directing visitors, booking consulting rooms, assist with admissions and assist with ad-hoc administrative functions as required.

Key Work Output And Accountabilities

• Co-ordination of diaries for various professionals.
• Room bookings and co-ordination.
• Assist with taking of payments.
• Accurate liaison with nursing department regarding patient matters.
• Ensure seamless patient flow to practitioners.
• Answer telephone calls.
• Assist with general administration duties.
• Direct the public to correct areas in the clinic.
• Provide information regarding programmes and services at the clinic.
• Deal with admissions, walk-in queries and pre-authorisations.
• Must be willing to work evening shifts, weekend shifts and public holiday shifts.

Skills profile (Education)

• Grade 12 or equivalent NQF Level 4 qualification

Work experience

• Previous Reception Experience

Knowledge

• Computer literacy

Non Managerial/ Specialist Skills

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Continuous Improvement 

• The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic 

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships 

• Capacity to establish constructive and effective relationships.

Communication

•  The capacity to clearly present information, either written or verbal.

Teamwork 

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge 

• The capacity to perform a technical function to required standards.

Values and behaviours of

Application Process

Netcare is an equal opportunity employer The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities. 

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to simphiwe.ngobese@netcare.co.za