Gate Receptionist X11

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Company: Ezemvelo KZN Wildlife:

Location: South Africa

Closing Date: 22 July 2024

Salary: R108,000.00 p/a

The KwaZulu-Natal Nature Conservation Board, trading as Ezemvelo KZN Wildlife, is a PFMA Schedule 3C public entity established in terms of the KwaZulu-Natal Nature Conservation Management Act (Act No. 9 of 1997).

THE ENTITY:

The entity is responsible for the management of nature conservation within the Province of KwaZulu-Natal including protected areas as well as the development and promotion of ecotourism and facilities within the protected areas. Ezemvelo KZN Wildlife wishes to appoint a suitable candidate for the position of Gate Receptionist.

PURPOSE OF THE JOB

To execute gate reception duties effectively and efficiently in line with the Hospitality standards, as well as provide accurate information about facilities and activities including events of the Resort for the purpose of maximising guest satisfaction within the resort.

QUALIFICATIONS

Grade 12 is mandatory
National Certificate/ Skills Programme in Hospitality Reception / Equivalent is mandatory

EXPERIENCE

1-2 years’ experience in hospitality environment or in a customer service environment is mandatory

KEY PERFOMANCE AREAS

Taking care of organizational resources.
Billing accuracy as per the tariff structure.
Ensure that only authorised visitors are allowed to Ezemvelo reserves and facilities.
Provide and maintain customer service by greet visitors in a courteous manner and attend to them.
Perform all gate administrative and financial administration.
Visitor identification and data capturing.
Accurately carry out transactions on point of sales.
• Ensure that voids are carried out per laid down standard operating procedures for voids.
• Direct visitors appropriately.
• Handle guest complaints and feedback.
• Check guests exit permits and ensuring errors are rectified.
• Collate and Complete daily, weekly, and monthly visitors’ stats.
• Check guests exit permits and ensuring errors are rectified.
• Conduct daily cash up and inform supervisor of any discrepancies.
• Liaise with the main office staff regarding resort daily operations.
• Report faulty systems to management timeously.
• Living and promoting Ezemvelo KZN Wildlife values.
• Manage incoming calls and radios appropriately.
• Ensure reception area is clean, neat, and tidy always.
• Ensure that the display of promotional items is always neat and tidy.
• Monitor stock levels of promotional items and advise supervisor when there are any
discrepancies.

KEY COMPETENCIES

Knowledge of basic financials.
Knowledge and understanding of customer service.
Verbal and written communication skills.
Interpersonal skills.
Resource utilization.
Guest relation skills.
Administration skills.
Cash handling skills.
Must have basic knowledge of macro soft word and excel.
Must have knowledge of reservation system (Fidelio, Compute Logging system, Room seeker, Rafos, Pluspoint, Apex system, E-res, etc.)
Fluent in English and Knowledge isizulu and Afrikaans

ACCOMMODATION

Hours of work will be flexible in response to the gate’s operational requirements.
Please note that staff housing might be provided at a nominal rental, when available

DIRECTIONS TO APPLYING CANDIDATES:

The following mandatory documents must be submitted.

a) Fully completed EZEMVELO Application Form for Employment (available from http://www.kznwildlife.com/careers) (applications with incomplete forms will not be considered.
b) Only shortlisted candidates will be required to submit certified application supporting documents, including qualifications certificates, Driver’s License, Identity Document (ID) etc.

The appointment to the post is subject to a positive outcome obtained from all verifications in relation to the position advertised.

Applicants are encouraged to apply for posts through the KZN online e-Recruitment system at www.kznonline.gov.za/kznjobs or submit their Ezemvelo application form directly to the following email address recruitments@kznwildlife.com

Applicants may also visit any KZN Department’s and Public Entity’s Designated Online Application Centres (DOACs) where staff will assist you with applying for jobs on the KZN online e-Recruitment system or receiving your hardcopy application. You can find the list of Designated Online

Application Centres (DOACS) at www.kznonline.gov.za/kznjobs

Please note that applicants should only use one of the following methods when applying for a post:

either through the online e-Recruitment system,
emailing Ezemvelo application form directly to recruitments@kznwildlife.com
submit a hardcopy application to one of the Designated Online Application Centres (DOACS) EZEMVELO DESIGNATED ONLINE APPLICATION CENTRES (DOACS)
INGWE ROOM, EZEMVELO KZN Wildlife (Head Office); Queen Elizabeth Park; 1 Peter Brown Drive; Montrose, Pietermaritzburg 3201.

For any queries relating to this job-application please contact Recruitment Office on 033 845 1761 during office hours.