PostBank: Customer Services Clerks

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Company: South African Postbank

PROVINCES: GAUTENG; WESTERN CAPE; MPUMALANGA; LIMPOPO; NORTH-WEST; NORTHERN CAPE; EASTERN CAPE; KWA-ZULU NATAL AND FREE STATE

Closing Date: 9 July 2024 

DISTRICT MUNICIPALITIES:

Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand

KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude; Umzinyathi; uThukela; Zululand

Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast

Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala

Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sarah Baartman

Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep

Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu

Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg

Northwest: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg

Purpose of the Job

Responsible for verification and issuing of bank cards to customers.

Job Responsibilities

  • Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
  • Collect and record all card stock received and ensure safekeeping of stock on hand.
  • Issue card to customer upon verification and capture information on the front-end system as per SOP.
  • Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
  • Updating of statistics on number of cards issued and customers assisted.
  • Attending to queries related to the lost cards, pin resets and or damaged cards.
  • Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
  • Report any system related issues to the Team Leader and/or contact centre to assist in resolution. 
  • Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
  • Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.

Minimum Qualifications and Experience Required

  • Grade 12 (NQF Level 4).
  • Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
  • NQF6 Qualification, National Diploma or degree will be an added advantage. 
  • Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
  • Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

Skills & Attributes

  • Listening skills; 
  • Ability to communicate in the most commonly used local language of the area; 
  • Interpersonal skills; 
  • Time management; 
  • Stress management; 
  • Basic financial skills; 
  • Honesty & Integrity; 
  • Customer orientated. 
  • Must be able to work under pressure. 
  • Flexibility; 
  • High attention to detail; 
  • Accuracy and mental alertness; 
  • Ability to work independently and in a team; 
  • Clean criminal record.

How to Apply

If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.

STEP 1:

Gauteng: Click here to apply

KwaZulu Natal: Click here to apply

Western Cape: Click here to apply

Eastern Cape: Click here to apply

Mpumalanga: Click here to apply

Limpopo: Click here to apply

North West: Click here to apply

Northern Cape: Click here to apply

Free State: Click here to apply

OR

Visit: https://www.postbank.co.za and select the careers page.

STEP 2:

Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:

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