Company: Sanlam (Miway)
Location: South Africa
Closing Date: 17 December 2024.
Job Description
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about “things” but the
meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when
it’s inspired by humans by you.
Therefore, we focus on our clients’ needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and
how we approach adding value within the company.
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Relevant RE5 qualification advantageous
- Minimum 12 months Call Centre and administrative experience
- Minimum 12 months in the STI environment and client services experience
Deliverables include, but will not be limited to
- Data capturing and updating of client information
- Telephonic engagement with clients and internal stakeholders
- Handling calls transferred from internal message center
- Audit calls, transcribe and report on any errors identified
- Consistently check work for accuracy and completeness before submission
- Collaboration with different stakeholders including vehicle tracking company
- Action work items timeously in line with SLA
Competencies Required
- Effective written communications
- Time management skills
- Computer Literacy
- Telephone Etiquette
- Analytical
- Excellent Verbal and communication skills
- Self-motivated
- Ability to Multitask
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
Communicates effectively – Contributing dependently
Decision quality – Contributing dependently
Action orientated – Contributing dependently
Optimises work processes – Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Collaborates – Contributing dependently
Being resilient – Contributing dependently
Drives results – Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 28 October 2024.