Employer: SANParks
Location: South Africa
Closing Date: 10 October 2024
Salary: R151,140. 33 – R195,933.43
Requirements
- Be in possession of a relevant Tourism and Marketing or post-matric qualification.
- 1 to 3 years of experience in a Call Centre Environment.
- Knowledge of customer service, telephone etiquette, and understanding of the Tourism and Conservation industry is essential.
- Computer Literacy.
- Communication skills and writing skills.
Responsibilities
- Sell SANParks products to current and potential customers.
- Corresponding with customers telephonically and via email.
- Process requests and make reservations in accordance with SANParks policies and procedures.
- Initiate payment and ensure that relevant documentation is sent to the customer/client.
- Provide additional information and initiate cross-selling and up-selling of products.
- Provide consistent and efficient service by upholding good public relations principles to inspire customer loyalty.
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Human Resources Division
- Email: smiley.riba@sanparks.org
- Postal Address: PO Box 787 Pretoria 0001
Documents Required
Interested candidates who meet the above criteria should forward their applications, consisting of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within the past 3 months).
Applicants who are in possession of foreign qualifications are required to submit evaluated results by the South African Qualification Authority.