Company: Mukuru
Location: South Africa
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.
The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.
The Customer Support Consultants reports directly to the Team Leader.
As a Customer Support Consultant, you will be responsible for taking incoming calls from current and prospective customers, as well as making call-backs and assisting customers with order creation. The Virtual Sales and Support Consultant is also responsible for promoting new products to new and existing customers.
Internal Liaison takes place with the Digital Support Team, Payment Relations and VAS Teams. External liaison takes place with all external customers contacting the Customer Support Department.
Key Requirements
- Grade 12 or equivalent
- Degree/Diploma (Desirable)
- Mukuru Customer Support training course completed
- Understanding and speaking of English and one of the following languages : Portuguese/Xitsonga/Bemba/Chichewa/Shona/Ndebele/SeSotho/ Mandarin/ Igbo/ Bengali/Urdu/Swahili
- 6 months Customer Service experience
- Contact Centre experience (Desirable)
- Knowledge of money transfer procedures
- Knowledge of FICA regulations
- Knowledge of African currencies
Additional Skills
- Multitasking skills
- Computer skills
- Typing skills
- Telephone skills
- Verbal communication skills
- Selling skills
- Time management skills
- Organisational & administrative skills
- Conflict management skills
- Attention to detail